Privacy policy

Privacy Policy

Netrox Electronics

Effective Date: 26/02/26
Website: www.netrox.co.za

1. Introduction

Netrox Pty respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following personal information:

2.1 Information You Provide Directly

  • Full name

  • Email address

  • Phone number

  • Billing and delivery address

  • Company name (if applicable)

  • Account registration details

  • Any information you provide when contacting us

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on our website

  • Referring and exit pages

  • Date and time of access

This information is collected through cookies and standard website analytics tools.

3. How We Use Your Information

We process personal information to:

  • Provide and deliver products and services

  • Process payments and manage orders

  • Communicate with you regarding purchases or enquiries

  • Provide customer support

  • Improve our website and user experience

  • Send marketing communications (where consent has been given)

  • Prevent fraud and enhance website security

  • Comply with legal and regulatory obligations

We will only process your personal information where we have a lawful basis to do so.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website traffic.

Cookies may be used to:

  • Remember your preferences

  • Improve website functionality

  • Deliver relevant advertising

You may disable cookies in your browser settings. Please note that disabling cookies may affect certain website functionality.

5. Third-Party Services and Advertising

We may use third-party service providers, including advertising and analytics partners such as Google, who may use cookies or similar technologies.

These third parties have their own privacy policies, and we encourage you to review them. Netrox Electronics does not control third-party cookies or tracking technologies.

6. Disclosure of Personal Information

We may share your personal information with:

  • Payment service providers

  • Courier and delivery partners

  • IT and website service providers

  • Regulatory authorities where required by law

We do not sell your personal information to third parties.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

  • Unauthorized access

  • Loss or damage

  • Alteration or disclosure

While we take reasonable steps to secure your data, no electronic transmission or storage system is completely secure.

8. Your Rights Under POPIA

In terms of POPIA, you have the right to:

  • Request access to your personal information

  • Request correction or update of your personal information

  • Request deletion of your personal information (subject to legal limitations)

  • Object to the processing of your personal information

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Regulator of South Africa

To exercise your rights, please contact us using the details below.

9. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

10. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Netrox Electronics
Email: info@netrox.co.za
Phone: +27 83 239 2439
Website: www.netrox.co.za