Frequently Asked Questions

Ordering & Payment

1. How do I place an order?

    – Simply browse our website, add items to your cart, and follow the checkout process.

2. What payment methods do you accept?

    – We accept credit cards (Visa, Mastercard, American Express), EFT, and SnapScan.

3. Is my personal and payment information secure?

    – Absolutely! Our website uses SSL encryption to ensure your data is protected.

Delivery & Shipping

1. What is your delivery policy?

    – We offer nationwide delivery in South Africa, with estimated delivery times of 2-5 working days.

2. What happens if I’m not home when my order is delivered?

    – Our courier will attempt to deliver your order up to three times before returning it to us.

Returns & Refunds

1. Can I return an item?

    – Yes, you can return an item within 30 days of delivery for a refund or exchange.

2. How do I initiate a return?

    – Contact our customer service team to obtain a returns form and instructions.

3. What if my item is faulty or damaged?

    – We’ll replace or refund your item, and cover the return shipping costs.


1. How do I track my order?

    – You’ll receive tracking information via email once your order has shipped.

2. Can I cancel my order?

    – Contact our customer service team to cancel your order before it ships.

3. How do I contact Epic Deals?

    – Email us at [email protected] or call us on 084 239 2439.